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Store FAQ

How often is new merchandise added to the store?
Frequently! Always check the store for updates. 

Can I get a different color in a clothing item?
Unfortunately, no. At this time, what you see on the shop is what we have to offer.

To whom do the proceeds from the merchandise sales benefit?
A portion of all sales benefit Conquering CHD (conqueringchd.org) aimed at research and funding future opportunities to help others in need. Thanks in advance for your love and support.

When will my merchandise be produced and shipped?
*Due to COVID-19, production and shipping may be delayed*
Pre-Order items are typically fulfilled and shipped within 14-21 business days.  Once shipped, allow for 3-5 business days for delivery via USPS (additional time for International orders). 

All other items are typically fulfilled and shipped within 10 business days.  Allow additional 3-5 business days for delivery via USPS (additional time for International orders).

Please Note: Items purchased with a Pre-Order item will ship together to avoid additional shipping costs. 

What does "MADE TO ORDER" mean?
When you order from our site, we place an order from our supplier. We don't carry inventory. This is why production and shipping may take longer. Pre-order items are sent to the printer at the end of the week. Please reference the above for pre-order items. 

Why is my order taking longer to ship?
*Due to COVID-19, production and shipping may be delayed*
Please note our business days are Monday - Friday and exclude holidays. For all items other than Pre-order, production is the next business day of when the order is placed. Pre-order items are typically sent to production at the end of each week. We are experiencing longer than usual shipping times from our supplier. We apologize in advance for this delay.

How will my merchandise be shipped?
All merchandise is shipped via USPS from Cleveland, Ohio.

Can I add additional items to a previous order that has not been fulfilled?
Unfortunately, no. We do not have the ability to add to an existing order after it has been processed. 

If I can't add additional items, will I be charged shipping again?
Yes. Shipping is calculated based on weight per USPS. If we add additional items to an order, the shipping weight will increase therefore making the price of shipping increase. 

Can I cancel or edit my order after it's processed?
Orders can be cancelled within 12 hours of purchase by emailing TeamBalmert@gmail.com.  Once items are sent into production, orders can't be edited, cancelled or refunded.

Are shipping costs refundable?
No. Shipping costs are non-refundable. Please note: if an item is returned to us because the address provided was incorrect, you will be charged to reship the item.

Do you ship to my country?
We are currently shipping within the US, Canada, UK, Australia and New Zealand. Please note: if an item is returned to us because the address provided was incorrect, you will be charged to reship the item.
***As of March 15, 2022, USPS has issued a temporary suspension of service to some international destinations. Australia and New Zealand are on this list. This is due to the COVID-19 pandemic and other service disruptions. We apologize for this and will add shipping to our friends in Australia and New Zealand once the suspension has been lifted.***

What about additional International Custom Fees? 
All international customers are responsible for any additional custom fees that may occur during shipping. Depending on the country and the amount of your order, you may have a customs charge upon delivery (Ex: VAT Tax). Please note: if an item is returned to us because the address provided was incorrect, you will be charged to reship the item. 

Will I have tracking on my order?
Yes! Your tracking confirmation will be sent once the order has been shipped. You can enroll in additional shipping notifications (email, text messages, etc.) during your checkout process.

What is the exchange/return policy on my merchandise?
All sales are final. No exchanges. No returns. No refunds. Merchandise is made to order.

What if my merchandise arrives damaged?
Take it directly to your local post office for further direction.  We are not held responsible for any damages caused during the shipping process.  Make sure to save the envelope/bag and the damaged merchandise to take to your local post office. If damage is unrelated to shipping, please email us at TeamBalmert@gmail.com.

What if my merchandise never arrives?
Take your tracking information to your local post office.  We are not held responsible for any lost/stolen or damaged merchandise during the shipping process.  

How do I wash my merchandise?
Handle with love as it's made with love!

  • Do not dry clean
  • Do not iron decals
  • Use cool/warm water
  • Wash and dry inside out
  • Hang dry if possible

*Brand and style/type may vary depending on availability. 

Have another question? Contact Team Balmert.

Personal Support

We pride our personal connection with our community.

Amazing Quality

We ensure that every order is produced and packaged with love.

Paying It Forward

A portion of all sales benefit Congenital Heart Defect research.