Check back often as new designs are COMING SOON!

Store FAQ

How often is new merchandise added to the store?
Often! Always check the store for updates.  In addition to our Classic Collection, we've introduced a Signature Collection to our store.  The Signature Collection will include exclusive designs and styles that will only be available for a limited time. The Signature Collection will be updated frequently with amazing new options!

Can I get a different color in a clothing item?
No. At this time, what you see on the shop is what we have to offer. We update items frequently. We try to pick colors based on what looks best with the design colors.

To whom do the proceeds from the merchandise sales benefit?
A portion of all sales benefit Congenital Heart Defect research and assist in funding future opportunities to help others in need. Thanks in advance for your love and support.

When will my merchandise be produced and shipped?
Items are typically fulfilled and shipped in within 5-7 business days.  Allow additional 3-5 business days for delivery via USPS (additional time for International orders).

Pre-Order items are typically fulfilled and shipped within 14-21 business days.  Once shipped, allow for 3-5 business days for delivery via USPS (additional time for International orders). 

Please Note: Items purchased with a Pre-Order item will ship together to avoid additional shipping costs. 

How will my merchandise be shipped?
All merchandise is shipped via USPS from Avon, Ohio.

Can I add additional items to a previous order that has not been fulfilled?
Unfortunately, no. We do not have the ability to add to an existing order after it has been processed through the shop. 

If I can't add additional items, will I be charged shipping again?
Yes. Shipping is calculated based on weight per USPS. If we add additional items to an order, the shipping weight will increase therefore making the price of shipping increase. 

Can I cancel or edit my order after it's processed?
Orders can be cancelled within 12 hours of purchase by emailing TeamBalmert@gmail.com.  Once items are sent into production, orders can't be edited, cancelled or refunded.

Are shipping costs refundable?
No. Shipping costs are non-refundable.

Do you ship to my country?
We are currently shipping within the US, Canada, UK, Australia and New Zealand.

What about additional International Custom Fees? 
All international customers are responsible for any additional custom fees that may occur during shipping. Depending on the country and the amount of your order, you may have a customs charge upon delivery. 

Will I have tracking on my order?
Yes! Your tracking confirmation email will be sent once the order has been shipped. You can enroll in additional shipping notifications (email, text messages, etc) during your checkout process.

What is the exchange/return policy on my merchandise?
All sales are final. No exchanges. No returns. No refunds.

What if my merchandise arrives damaged?
Take it directly to your local post office for further direction.  We are not held responsible for any damages caused during the shipping process.  Make sure to save the envelope/bag and the damaged merchandise to take to your local post office. 

What if my merchandise never arrives?
Take your tracking information to your local post office.  We are not held responsible for any lost/stolen or damaged merchandise during the shipping process.  

Size Charts / Product Details:

Shirts: 

  • Gildan 64000 Unisex
  • Gildan 5000 Unisex
 
S
M
L
XL
2XL
3XL
Length
27
28
29
30
31
32
Width
18
20
22
24
26
28

 

Long-Sleeve Shirts:

  • Gildan 2400 Unisex
 
S
M
L
XL
2XL
3XL
Length
28
29
30
31
32
33
Width
18
20
22
24
26
28

 

Hoodies:

  • Gildan 18500 Unisex
 
S
M
L
XL
2XL
3XL
Length
26
27
28
29
30
31
Width
20
22
24
26
28
30

 

 

Have another question? Contact Team Balmert.

Personal Support

We pride our personal connection with our community.

Amazing Quality

We ensure that every order is produced and packaged with love.

Paying It Forward

A portion of all sales benefit Congenital Heart Defect research.