NEW MERCH DROP: Exclusive UPBEAT Series! Order Now!

Store FAQ

How often is new merchandise added to the store?
Frequently! Always check the store for updates.  In addition to our Classic Collection, we've introduced a Signature Collection to our store.  The Signature Collection will include exclusive designs and styles that will only be available for a limited time. The Signature Collection will be updated frequently with amazing new options!

Can I get a different color in a clothing item?
No. At this time, what you see on the shop is what we have to offer. We update items frequently. We try to pick colors based on what looks best with the design colors.

To whom do the proceeds from the merchandise sales benefit?
A portion of all sales benefit Conquering CHD (conqueringchd.org) aimed at research and funding future opportunities to help others in need. Thanks in advance for your love and support.

When will my merchandise be produced and shipped?
*Due to COVID-19, production and shipping may be delayed*
Pre-Order items are typically fulfilled and shipped within 14-21 business days.  Once shipped, allow for 3-5 business days for delivery via USPS (additional time for International orders). 

All other Collection items are typically fulfilled and shipped within 7 business days.  Allow additional 3-5 business days for delivery via USPS (additional time for International orders).

Please Note: Items purchased with a Pre-Order item will ship together to avoid additional shipping costs. 

What does "MADE TO ORDER" mean?
When you order from our site, we place an order from our supplier. We don't carry inventory. This is why production and shipping may take longer. Pre-orders are the only difference. Pre-order items are sent to the printer at the end of the week. Please reference the above for pre-order items. 

Why is my order taking longer to ship?
*Due to COVID-19, production and shipping may be delayed*
Please note our business days are Monday - Friday and exclude holidays. For all items other than Pre-order, production is the next business day of when the order is placed. Pre-order items are typically sent to production at the end of each week. We are experiencing longer than usual shipping times from our supplier. We apologize in advance for this delay.

Will my order arrive before Christmas?
Unfortunately, we cannot guarantee your order will arrive before Christmas. We can guarantee we will do our absolute best to get your merch out to you as fast as we can. Again, this is for orders within the United States. 

How will my merchandise be shipped?
All merchandise is shipped via USPS from Cleveland, Ohio.

Can I add additional items to a previous order that has not been fulfilled?
Unfortunately, no. We do not have the ability to add to an existing order after it has been processed through the shop. 

If I can't add additional items, will I be charged shipping again?
Yes. Shipping is calculated based on weight per USPS. If we add additional items to an order, the shipping weight will increase therefore making the price of shipping increase. 

Can I cancel or edit my order after it's processed?
Orders can be cancelled within 12 hours of purchase by emailing TeamBalmert@gmail.com.  Once items are sent into production, orders can't be edited, cancelled or refunded.

Are shipping costs refundable?
No. Shipping costs are non-refundable. Please note: if an item is returned to us because the address provided was incorrect, you will be charged to reship the item.

Do you ship to my country?
We are currently shipping within the US, Canada, UK, Australia and New Zealand. Please note: if an item is returned to us because the address provided was incorrect, you will be charged to reship the item. 

What about additional International Custom Fees? 
All international customers are responsible for any additional custom fees that may occur during shipping. Depending on the country and the amount of your order, you may have a customs charge upon delivery (Ex: VAT Tax). Please note: if an item is returned to us because the address provided was incorrect, you will be charged to reship the item. 

Will I have tracking on my order?
Yes! Your tracking confirmation email will be sent once the order has been shipped. You can enroll in additional shipping notifications (email, text messages, etc) during your checkout process.

What is the exchange/return policy on my merchandise?
All sales are final. No exchanges. No returns. No refunds. Merchandise is made to order.

What if my merchandise arrives damaged?
Take it directly to your local post office for further direction.  We are not held responsible for any damages caused during the shipping process.  Make sure to save the envelope/bag and the damaged merchandise to take to your local post office. 

What if my merchandise never arrives?
Take your tracking information to your local post office.  We are not held responsible for any lost/stolen or damaged merchandise during the shipping process.  

How do I wash my merchandise?
Handle with love as it's made with love!

  • Do not dry clean
  • Do not iron decals
  • Use cool/warm water
  • Wash and dry inside out
  • Hang dry if possible

Size Charts / Product Details:

Adult T-Shirts: 

  • Gildan, Bella + Canvas, Jerzees, Next Level - Unisex
  S M L XL 2XL 3XL
Body Length 28 29 30 31 32 33
Body Width 18 20 22 24 26 28

 

Women's Racerback Tank:
  • Next Level
  S M L XL 2XL
Body Length 27.5 28 28.5 29 29.5
Body Width 15 16 17 18 19

 

Adult Long-Sleeve Shirts:

  • Gildan - Unisex
  S M L XL 2XL 3XL
Body Length 28 29 30 31 32 33
Body Width 18 20 22 24 26 28

 

Adult Hoodies:

  • Gildan, Jerzees - Unisex
  S M L XL 2XL 3XL
Body Length  27 28 29 30 31 32
Body Width  20 22 24 26 28 30

 

  • Independent Trading Co. Sweatshirt
  S M L XL 2XL 3XL
Body Length 26.5 27.5 28.5 29.5 30.5 31.5
Chest Width 20 21 22 23 24 25

 

  • Independent Trading Co. Hoodie
  S M L XL 2XL 3XL
Body Length 26.5 27.5 28.5 29.5 30.5 31.5
Chest Width 20 21 22 23 24 25

 

  • Independent Trading Co. Windbreaker
  S M L XL 2XL 3XL
Body Length 27.5 28.5 29.5 30.5 31.5 32.5
Chest Width 22.5 23.5 24.5 26 27.5 29

 

Youth T-Shirts:

  • Gildan - Unisex
  XS S M L XL
Body Length 20 1/2 22 23 1/2 25 26 1/2
Body Width 16 17 18 19 20
Sizes (US) 6-8 10-12 14-16 18-20 22-24

 

Youth Hoodies:

  • Gildan - Unisex
  XS S M L XL
Body Length 19 3/4 21 1/4 22 1/2 24 25 1/2
Body Width 16 17 18 19 20
Sizes (US) 6-8 10-12 14-16 18-20 22-24

 

*Brand and style/type may vary depending on availability. 

Have another question? Contact Team Balmert.

Personal Support

We pride our personal connection with our community.

Amazing Quality

We ensure that every order is produced and packaged with love.

Paying It Forward

A portion of all sales benefit Congenital Heart Defect research.