* If you ever notice an issue with the store, please contact us immediately.  We appreciate your support and feedback.
.

To whom do the proceeds from the merchandise sales benefit?
EVERY SHIRT HAS A PURPOSE.  Through all sales generated, the proceeds will be donated to Pediatric Cardiology Research every month and will help fund our future family opportunities we do that directly benefit and support other families in need and who have been effected by a life-changing health challenge.  Our merch helps us pay it forward in so many amazing ways!

*With all this said, we want to thank you in advance for you support.
.
When will my merchandise be produced and shipped?
We personally produce every shirt as we get the order, so please be patient.  We order the blanks from our clothing warehouse which takes 3-5 days to receive.  Once we receive that, it can take another 3-5 days to produce and ship your shirt.  So please note, worst case scenario, it could take up to two-weeks to receive your order but not typical.  International orders will take longer.

If you need your order sooner, contact us directly prior to ordering to work out an expedited shipping method.
.
How will my merchandise be shipped?
All merchandise is shipped via USPS from Cleveland, Ohio.
.
How long does shipping usually take?
Once shipped, standard USPS shipping typically takes 3-5 business days to arrive once shipped.  International shipping could take 7-14 days to be delivered.
.
How are shipping costs calculated?
Standard USPS shipping costs are calculated based on shipping location (Avon, Ohio 44011), the destination location and the order size.
.
Are shipping funds refundable?
No. Shipping is auto-calculated by the USPS upon checkout.  Excess funds are not refundable.
.
What countries does this store ship to?
We are currently shipping to US, Canada and UK.
.
Will I have tracking on my order?
Yes, tracking is available upon request.
.
Who actually produces my merchandise?
We do.  Every shirt and hoodie is made to order and produced by us.
.
Who can I contact if I have a question about my merchandise?
You can contact Team Balmert and we can do our best to answer your question or find the best resolution.
.
What is the exchange/return policy on my merchandise?
All sales are final.  No exchanges.  No refunds.
.
What if my merchandise arrives damaged?
If your merchandise arrives damaged, take it directly to your postal provider and submit a claim.  We are not held responsible for any damages caused during the shipping process.  Take the damaged shipping envelope/bag and the damaged merchandise directly to your local postal provider.
.
What if my merchandise never arrives?
If you need to supply tracking for a lost package, contact Team Balmert for the information.  We are not held responsible for any lost or damaged merchandise during the shipping process.  If you need assistance finding a lost or stolen package, contact your local postage provider.
t if.
What if my order is wrong or merchandise is damaged/defected?
You can contact Team Balmert and we can do our best to answer your question or find the best resolution.
.
What if I need a smaller or larger size than is listed in the store?
We try to work with everyone, so if you are looking for a smaller or larger size, contact Team Balmert prior to ordering and we will look into what we can do to fulfill your request.
.
How does the clothing tend to fit?
Sizes fit fairly true to size.  Shirts are 100% pre-shrunk premium ringspun cotton.  For a relaxed fit, order one size larger.

To increase the longevity and quality of your clothing, follow the washing information provided for each.

  • Crew T-shirts:  Our crew t-shirts are unisex and fit true to size.  They are a light, 100% premium pre-shrunk cotton.  Wash in cool/cold water and dry on low heat or hang dry to prolong the life of the shirt.  They are a slight form fit, fitting a little more snug on the top and getting looser toward the torso.  They are design to fit both men and women comfortably, however if you have any questions on the fit, you can contact us and we can share our own experience with them and try to help you find the right size.
    .
  • Lightweight Hoodies:  Our lightweight hoodies are unisex and fit true to size, slightly form fitting.  They are a mixed blend, so they are extremely soft and much like a stretchy workout material.  Wash in cool/cold water and dry on low heat or hang dry to prolong the life of the hoodie.  They are design to fit both men and women comfortably, however if you have any questions on the fit, you can contact us and we can share our own experience with them and try to help you find the right size.  We recommend ordering a size up if you like a loose fit.
    .
  • Fleece Hoodies:  Our fleece hoodies are unisex and fit true to size.  They are a 50/50 blend, so they are extremely soft.  Wash in cool/cold water and dry on low heat or hang dry to prolong the life of the hoodie.  These are a little more of a looser fit, much as you would expect a comfy hooded sweatshirt to be.  They are design to fit both men and women comfortably, however if you have any questions on the fit, you can contact us and we can share our own experience with them and try to help you find the right size.
    .